The contents of the confirmation mail is generated from a template. Some variables can be accessed to dynamically generate a response to incoming emails.
The template should be written as valid HTML, just as if you would write a regular mail. You can place named substitutes
for use with string interpolation in your template. The syntax for them is
%(NAME)TYPE. For example, if you want the
subject as a string, you’d put
$(subject)s at the appropriate location in your template. See
Interpolation variables for a list of available variables.
An example template could look like this:
<html> <head></head> <body> <p>Hello!<br> <br> Thank you for contacting the support. This mail indicates that your ticket has been successfully created and will be processed soon.<br> Please always keep the Ticket-ID in the subject, otherwise we won't be able to track your issue properly.<br> <br> <br> Ticket ID: %(ticketid)s<br> Ticket Subject: %(subject)s<br> <br> <br> This mail was automatically generated by <a href="https://github.com/kwp-communications/jicket">Jicket</a> </p> </body> </html>