Mail Template¶
The contents of the confirmation mail is generated from a template. Some variables can be accessed to dynamically generate a response to incoming emails.
Template syntax¶
The template should be written as valid HTML, just as if you would write a regular mail. You can place named substitutes
for use with string interpolation in your template. The syntax for them is %(NAME)TYPE. For example, if you want the
subject as a string, you’d put $(subject)s at the appropriate location in your template. See
Interpolation variables for a list of available variables.
An example template could look like this:
<html>
<head></head>
<body>
<p>Hello!<br>
<br>
Thank you for contacting the support. This mail indicates that your ticket has been successfully created and will be processed soon.<br>
Please always keep the Ticket-ID in the subject, otherwise we won't be able to track your issue properly.<br>
<br>
<br>
Ticket ID: %(ticketid)s<br>
Ticket Subject: %(subject)s<br>
<br>
<br>
This mail was automatically generated by <a href="https://github.com/kwp-communications/jicket">Jicket</a>
</p>
</body>
</html>